Exchange & Refund Policy

At Tenacity By Bushra Shah, customer satisfaction is important to us. We aim to ensure that every order meets your expectations.

Exchange Policy

  • Exchange requests must be made within 7 days of receiving your order.
  • Items must be unused, unwashed, unworn, and in their original condition with all tags attached.
  • Exchanges are subject to product and size availability.
  • Customers are responsible for return shipping charges unless the item received is defective or incorrect.
  • Items purchased during sales or promotional offers are not eligible for exchange, except where required by applicable law.

Refund Policy

We do not offer refunds for change of mind, personal preferences, or incorrect size selection.

Refunds may be considered if you receive a damaged, defective, or incorrect product, or if we are unable to fulfil your order.

Approved refunds will be processed within 7–10 business days after the returned item has been received and inspected.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery, along with your order details and clear photographs of the product.

How to Request an Exchange

To request an exchange or report an issue, please contact our customer support team with your order number and relevant details. Our team will guide you through the process.

All exchanges and refunds are subject to verification and applicable consumer protection laws.